I’ve liked Warby Parker eyeglasses for a many years. It’s made eyeglasses much more affordable and Warby has up-to-date styles.
My problem started when I ordered contact lenses online through Warby. The sheer number of emails and texts are so mind numbing that it’s harassment at this point. It’s obvious that no one working on the other end is an actual eye care professional because they can’t understand simple things in the prescription.
The prescription needs to be exactly like Warby states or it will be rejected. They’re acting like I’m trying to get an opioid. The prescription must be physically signed—my eye doc stamped it and put her license number on it (like she always does without issue), and it was rejected for no signature. My prescription in one eye is -2.50. The brand my doc recommended I try only has it in -2.25 and doesn’t sell it in -2.50. My doc says the 0.25 difference shouldn’t make much of a difference. Warby demands a completely new prescription with -2.25 when an eye care specialist would know the 0.25 change happens all the time. Because it’s taking a while to get the new Rx (my doc is busy), Warby decides, on its own, to change the brand. WTF?!
I responded to one of the 20 Warby emails to fucking stop emailing me and to be patient—I’ll fucking add my new Rx when I get it. I get a response back where, I kid you not, every sentence ends with an exclamation point. Pissed off at getting yet another absurd email, I wrote back telling them to stop with all the exclamation points as if a child is writing the email. I’m likely writing to an AI bot anyway…