Southwest tightens refund rules for fat passengers
Fat whores don't rejoice!
Plus-size passengers on Southwest Airlines may soon find it harder to get reimbursed for their extra space.
The airline long had a policy encouraging "customers of size" to purchase two seats when they book a ticket, and then apply for a refund for the second fare after they travel.
Southwest will still allow customers to apply for the refund, but is restricting the conditions under which it will actually provide the reimbursements.
Starting Jan. 27, Southwest will require any customer who cannot be safely accommodated in a single seat, which the airline defines as between two lowered armrests, to purchase an additional ticket. The airline recommends passengers buy the second seat in advance to avoid having to pay a higher fare at the airport. Previously, the purchase of a second seat was recommended but not required on Southwest-operated flights.
Offsite Linkby Anonymous | reply 16 | August 24, 2025 5:23 PM
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When they started that, I bought three seats, two for myself and one for my husband. It was a cheaper option to first class and we got a whole row. I had to call to get two seats in one persons name and I told them I was really fat and needed two seats (I am not). When we boarded we took a row, the plane was full and people tried t take the middle seat but I told them we bought all three seats. A flight attendant came down and told me I had to give up the middle seat. I refused again saying I paid for three seats. She said I clearly did not need two seats. I argued and said so you only make fat people bu two seats? The captian came down with the gate agent. I stood firm. I said you have my money, now I have my seats. If I give up this seat you are are overcharging for the flight. This went on for a few minutes until we were told to deplane. We did as asked telling the gate agent I wanted a full refund now. Not in 7-10 buisness days as I have the rest of the trip booked. It took almost a half hour but we got all our money back. I booked two first class on the next day and vowed never to fly Southwest again.
by Anonymous | reply 1 | August 23, 2025 2:05 AM
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[quote]"It seems like a sneaky add on from a policy that had been around for 20+ years without much hitting the bottom line. I just hope that consumers are aware of this change and I wonder if plus size people will skip out on flying with them at all because of them not knowing if the flight is sold out or not." Jeff Jenkins, founder of Chubby Diaries, told USA TODAY in a written statement.
If it is sold out, you're paying for the two seats you took up, which is fair.
If it is not sold out, you're getting your seat free, which is just gravy.
Don't try to eat the gravy, Jeff.
by Anonymous | reply 5 | August 23, 2025 2:36 AM
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[quote] Don't try to eat the gravy, Jeff.
I think it's to late. He ate the gravy. I present Jeff Jenkins, founder of Chubby Diaries:
Offsite Linkby Anonymous | reply 6 | August 23, 2025 2:40 AM
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I assume the promise of TWO in-flight meals is a welcome bonus for passengers in this Metzy situation.
by Anonymous | reply 7 | August 23, 2025 4:23 AM
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I feel for fatties but the blunt truth is they weigh more and are a safety risk for other passengers.
by Anonymous | reply 8 | August 23, 2025 4:32 AM
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[quote] I feel for fatties
I, myself, do not.
by Anonymous | reply 9 | August 23, 2025 4:36 AM
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Pre-WWII, when planes and people were much smaller, airlines weighed passengers and luggage before boarding so that they didn’t get Aaliyah’d.
Imagine weighing “Chubby” Jeff at the gate. “I’m sorry… [reaches down to lift the fupa] sir, but you’re a danger to civil aviation.”
by Anonymous | reply 10 | August 23, 2025 4:43 AM
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So many flights smell like farts and stinky feet. I blame fat straight women
by Anonymous | reply 11 | August 23, 2025 4:49 AM
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It’s their cankles. They need to spray better.
by Anonymous | reply 12 | August 23, 2025 5:07 AM
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Southwest can at least tighten things, if only the ham planets could...
by Anonymous | reply 14 | August 23, 2025 2:54 PM
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r7 You have obviously never flown Southwest. In-flight meal? As if!
by Anonymous | reply 15 | August 24, 2025 4:43 PM
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[quote]Fat whores don't rejoice!
It would say, "Fat whores, lament!"
by Anonymous | reply 16 | August 24, 2025 5:23 PM
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