Would you go to a bakery/cafe with a FAQ like this.

Sure, why not? I live by a place that got hugely popular because they were voted best new bakery by Bon Appetit. The owner didn't even know why his business blew up until a customer told him. 8 years later, he's still going strong and has the lines figured out.

What you posted sounds reasonable to me.

If I really wanted to try their food yes.

The one to a customer is just weird. It wouldn’t necessarily stop me but if I wanted to buy more than one of something for work or a party it sure would.

Fat Whores: Stay in line and rejoice!

Yeah maybe if they didn’t have the one kind of pastry per person rule they wouldn’t have to deal with rude people.

The one to a customer thing is odd because sometimes people but for friends or family and also when I eat these kind of foods it’s an occasional thing so I like to make a pig of myself. I understand what they’re trying to do though they want everybody to try it to get the buzz out.

Yes, I’d go

Fuck no.

Punch. Cancel. Delete.

No business and no food is worth that kind of abuse, entitlement, and arrogance.

Let the other fools put up with that shit.

Not me.

“I don’t want your service, I want a damn donut!”🍩

This is what comes of unkicked cunt bones.

Three days to plan a croissant? Intentional service? I just can't.

Good God that would be a hard NO.

I mean it is a fucking bakery and they have stated their boundaries. WTF.

It is more unprofessional than anything iMHO. Can you imagine Chase saying this on their website?

Some restaurants and bakeries and just so fucking full of themselves.

Like they're some miracle of nature, that they are blessing the human population with.

And they deign to grace us with their presence.

FUCKERS.

I hope they go out of business.

Incidentally, please link the business. I'm curious who they are, and where they're at.

Not to bug them, but just to know.

you only work in shop you know you can drop the attitude

Not linking. Tbey're thin skinned enough.

For those of you who can't read, it's not one pastry, it's one of each pastry. If they have 85 different pastries, your fat asses can one of each.

Does it sound like they have 85 different pastries?

NO SOUP FOR YOU!

Please tell us the name and location!! Pretty please!! I'm ... intrigued 🤔

The only thing that comes up in Google is Del Sur Filipino bakery in Chicago. It seems, from the reviews, that people wait in line for at least an hour and are HAPPY to do so - or at least they convince themselves it wasn’t a waste of their time. 🤷🏻

^that’s for R19, etc!

For those of you who can't read... your fat asses can one of each.

R16 and for you who can't write.

Looks like you found it, R20.

When you go to the link and click on "What contributes to the long lines here?" you'll find what the op posted - VERBATIM.

Change a few words and it can be taped to the door of hotel room for an ass up no load refused cum dump scenario.

It's a pastry, assholes.

You're not curing cancer.

They'll be on Summer Break from August 28 - August 31.

FYI, fat whores!

They’re telling you NOW so they don’t have to tell you THEN

Couldn't they have pared that credo down to, "Sir, this is NOT a Wendy's."

This is likely the authoresse:

Maria Meade CREATIVE DIRECTOR & BRAND MANAGER Maria’s path over the past decade has been anything but linear. She’s freelanced, worked in agency settings, and most recently, launched her own branding studio—a space where her love for storytelling and eye for detail come together.

She knew working with Justin was the right fit when he approached her to capture the magic of his pastries during his early days at Side Practice, where she spent 4 years as Brand Manager. That trust laid the foundation for building what would become Del Sur.

Alongside Justin, everything you see—from the bakery’s visual identity, to the packaging design, to digital spaces—is a reflection of Maria’s meticulous touch.

She’s a Virgo — what can we say.

No, I have my own rule about not frequenting any cafe/restaurant/bar/etc. that has rules posted everywhere.

Fuck no. Any bakery that has to have a fucking FAQ in order to explain its operations is a hard no for me. This is conceited cunt behavior. And I'm not waiting in a long line to show off a fucking pastry on instagram like all the influencers and sheep.

r31 Sounds like they'll survive

This place sounds like a hobby rather than a business.

It's not a bakery for the peasants of DL ! It's a bougie beige one !

But the head baker looks nice... well as long as he doesn't open his mouth.

I don’t see the problem. It can be very difficult to run a small restaurant or bakery. Putting limits on an order size isn’t even unusual.

My husband refuses to patronise establishments where there’s a need to be part of a visible queue, especially in viral places such as bougie bakeries.

His reasoning is that it’s undignified, and by becoming a queue one then unwittingly becomes an advertisement for the business and that one’s free labour is used as a form of marketing. If you’re made to queue and effectively promote the business, he reasons that you should be offered a discount on your purchase as payment for your work.

Being married to a Marxist can be EXHAUSTING.

Del Sur is telling you now so they don’t have to tell you then!

I never throw blame at the restaurant for long wait times. I throw blame at the idiots who are willing to stand there like numbskulls rather than leaving and finding a restaurant that has no wait time.

I've eaten in great restaurants all over the world. I've never found one yet I was willing to wait an inordinately long time just to be seated.

I think the saddest I've ever been in a situation like this was back in the mid 70s. I was in suburban Chicago for work and I drove past a Red Lobster at 7pm one day. There was a line out the door and people sitting on the planters waiting to be seated. I wanted to scream at them "IT'S A FUCKING RED LOBSTER YOU FOOLS!".

I tend to be patient. But if the line reaches the sidewalk I’m not interested. And that pastry limit is ridiculous. If it were two of each kind, that might be ok. But only one? They don’t need my business. Obviously.

Nope. Not because I dislike the sound of the bakery or the one pastry type per person rule, but I can't be bothered to wait in a long line for something like pastries. Plus - given they're clearly high in demand - they're probably overpriced.

There's a bakery/small cafe near me where the average wait time is about 5 - 10 minutes and, while the queue sometimes goes outside the door, it only happens rarely. I can cope with that. Plus the reason it's popular is because locals know how tasty their bread, pastries and cakes are - not because it's been featured on some wanker influencer's instagram.

No.

Whatever happened to "The customer is always right"?

[quote]R41 Whatever happened to "The customer is always right"?

The Karens ruined that for you.

r37 Kind of like in r27

r36 Your "husband said that," huh?

Yes. Yes, he did.

Would I prostrate myself and indulge someone’s grandiosity for a nice bit of pastry? Yes. Yes, I would.

Del Sur's pompous website is quite unintentionally hilarious.

On a related note, I enjoyed sashaying past the fools standing in line for hours waiting to get into a DC restaurant that is famous for pretentiousness and being overpriced--and at one time had a no-reservations policy in the years before COVID.

I have lined up for pizza and barbecue and I can assure you it was worth it. I’ve also stood in line waiting to board a plane and to buy concert tickets. Does that make me a fool?

No, it's a matter of preference. The FAQ is a sign of the times. I wish these people well even though I'm not their patron.

The giveaway is that their "team" on their website includes three bakers and then a "creative director and brand manager" who is no doubt responsible for the pompous website.

There's no denying that it's effective for businesses like this to focus a lot of attention on social media marketing and branding. People are lemmings and will go where they think the buzz is.

I’m so tired of bespoke businesses and their precious little social media accounts. Nine times out of ten they’re overpriced and horrible and run by people who are certifiably insane. No wonder they’re always short staffed.

I'm old enough to weigh the value of time spent in lines but what's the perfect way for the bakery to handle sudden high demand and waiting lines while satisfying everyone and offending no one? Or touching off some pissy cunt's "punch and delete!" trigger?

I don't see myself waiting in an especially long line for a business that has hit the Instagram jackpot (or word-of-mouth or whatever the source of their popularity.) More importantly I can't imagine getting my fucking panties in a knot over waiting for a box or.pastries -- or not.

Nah, I'm good.

They're creating artificial scarcity of their product to make it more appealing to hipsters and the FOMO crowd. I say they are welcome to it. No pastry is worth standing in line for, no matter how "exquisite."

[quote] Del Sur unifies the flavors of the Philippines with timeless Midwestern techniques, creating memorable pastries and specialty beverages in a space where tradition, creativity, and community thrive.

That sounds like just the ticket!

But I wonder just how “timeless” the Midwestern techniques can be? Unless they’re Native American. That must be it!

[quote] The road wasn’t easy. There were many late nights, countless hours spent perfecting recipes, and moments of doubt, but the community never wavered. They rallied behind Lerias, helping him raise the funds he needed to bring his dream to life. Del Sur became not just a bakery, but a testament to the power of connection, love, and shared experiences.

[quote]Now, as he watches customers walk through the doors, Lerias feels a deep sense of gratitude. Del Sur wasn’t just built on dough and sugar—it was built on the foundation of a community that helped him bring his vision to life. His hope for the bakery is that it becomes a true gathering space, where people from all walks of life could bond over good food and celebrate their shared humanity—a place where the warmth of the oven would mirror the warmth of the people it served.

🤮

I don't think I am worthy of their bounty.

If any business can spark a line up for their product, more power to them. And when that line becomes both consistent and long(ish), they get to make the rules.

As with anything else market or economy related, basic supply and demand rules the roost. As it should be.

[quote]While we can never predict the outcome of each day, we've made the difficult decision to limit each customer to one of each pastry. This choice comes from a place of wanting to make sure everyone has the chance to enjoy something from our bakery.

Sounds like communism.

Good-looking people don’t wait in line, especially for fat- and sugar-laden pastry.

I don't want the backstory. I want good food.

Absolutely, R61.

Please don't tell me how hard it was or how long and arduous the path. No one gives a shit about these things (except maybe a clingy mom.) Telling someone how difficult your work is impresses no one. And we don't care if it was made out of love or anger, we just want good food, reasonably good service, and clean looking premises.

Tell us something to suggest how good the food is, not about your fucking trials and tribulations.

Really full of their own precious baked goods. NOTHING. In the baking world is worth standing in a long line for. Curious? Wait until the hype and lines die down. Because they will! People get bored and realize 'the juice ain't worth the squeeze'.

Overwrought, extra cringe dribble. I hope this business FAILS.

Aren't they special! Very 2025.

A cattle call to those that like to think they're part of the "in crowd", discovering the next new thing. Trying to repeat the Magnolia Bakery (NYC) foolishness with cupcakes. Cupcakes!

So, it's just a fucking pastry, guys. Even if they are THAT good...something about lining up for the privilege to buy one would make me feel a little small and subservient.

Life’s too short to deal with this, very optional, shit!

I always have unbaked biscuits and croissants and frozen bagels in my freezer. My coffee is reasonably good. Problem solved.

I.... don't read "FAQs" before visiting a store. Or after, for that matter.

If the place is so popular that people are lining up daily and they need to limit quantities for purchase, that won't deter me in and of itself. I might decide that waiting in a long line isn't worth my time, though.

Everyone saying "hell, no" probably lives in a food desert in the middle of nowhere. "Hwell, Ah'd neva let the gal at the Piggly Wiggly treat me lahk tha-yat!"

No. No one worth their salt in LA eats carbs.

More like the lines for Ansel’s original cronut than Magnolia Bakery which was more of a tourist attraction for fans of a TV show than a foodie destination.