The Pinnacle of Customer Service!!!!

Honestly, I'm going with unprofessional gate agents from this perspective. Traveller wasn't unhinged or pissy at all.

I don’t understand what the problem is. Is he too late to check in?

It's Frontier. You get what you pay for.

Geez. This makes Spirit look like Qatar Airways.

Has the new TSA Administrator been appointed? If not, we know who it won't be.

Yeah, that seemed like a lot of bad attitude/customer service there on the part of ALL the gate agents.

However, there could have been a part BEFORE the filming where things when glaringly wrong and this was the only part that was shown.

Clearly. They were all filming at that point, so clearly things had already gone on. We have no idea what.

Both gate agents were terminated and the passenger was reimbursed by Frontier.

R8 Good! Now what about the old white agent at the other end who was just as rude and disrespectful?

R8 So they weren't actually Frontier employees; they were contractors, and Frontier just terminated their contracts.

That just means these two bitches are free to go wreak havoc at another airline check-in counter.

The only thing I want to go uppity is the aircraft.

This had to have been at BWI

Yeah, the guy in the green shirt who could have diffused the situation but didn't needs to go, too.

Who was grandma and what was she doing behind the counter?

The guy sounds like he’s near tears at the end.

It was Raleigh-Durham airport R12.

My favorite gate agent...

Reminds me of the Radio City Station post office.

I'm going to withhold comment until Sunny Hostin discusses this on 'The View'.

No need to even watch. It’s Frontier. .

The customer, obviously, received the “disrespectin.’”

So, 2 hood rat crooks working for Frontier tried to fleece this guy for what was basically an illegal $25 bribe. I hope they enjoy their next career, burning burgers at Dairy Queen.

I hate it when I have to deal with minimum wage blax.

Diffused, R13? Do you have the faintest idea of what that word means?

this why "karen" screams for a manager.the workers went rogue without direct supervision.

the workers went rogue without direct supervision, this IS why "karen" screams for a MANAGER

TBH, I haven't watched the video because I hate watching confrontations. However, I have read what transpired and I'm siding with the agents because I hate when people don't follow the rules. The passenger should have followed the rules before this moment and then it never would have happened.

Shoot, I read the poll wrong. I thought it was asking who I sided with and I chose the agents.

gate agents are terrors