The restrained passenger continued directing insults and using explicit and homophobic language towards flight attendants including
[quote] You son of a bitch, disgusting, you can’t touch me, you don’t know who you’re talking to, you’re going to get screwed. I went to ask why I was late and this faggot threw me out.
As the Boeing 787-9 began taxiing out to runway 28R, a business class passenger got up from her seat and confronted a flight attendant at the rear galley. There was a heated exchange – shouting and insults – as the woman questioned the flight attendant over the delay.
The crewmember alerted the captain about a woman who wouldn’t stay seated during taxi. They returned to the gate to remove the woman. The u-turn angered her, and when she realized this was about her, she rose from her seat again, approached the front of the cabin, and as one of the pilot exited the lavatory, she went off on him about the delay.
This was treated as an attempt to breach the cockpit, and the woman was restrained by crew – pinning her to the floor of the cabin. She can be heard in a passenger’s video shouting in Portuguese, “Aren’t you ashamed? I’ll kick you in the balls.”