HELP how can you change their tip on Instacart?

where do I go on the website? I gave them a 25% tip and the food is all soft and melted and it took her 3 hours to shop

nevermind found it, I had to click MORE.

I always tip low at the time of the order, around 10-15 percent or a flat dollar amount somewhere in that ballpark, and then will add to it when the delivery is good.

Saves me from having to reduce the tip, which I think if you do more than once or twice on an order Instacart will kick you off or red flag your account.

PS if things were bad, you should also report it to Instacart, even if you don't want them to refund the order. Let them know.

Don’t take it out on the workers. Blame Instacart for making their workers shop multiple orders at the same time.

You need to contact instacart and tell them. They'll refund you for the damaged stuff. I don't use that service anymore -- I'll do order pickup but not delivery.

With the delivery, they already charge more for the groceries, the platform fee and a tip and maybe-- MAYBE-- one in every six orders I had was correct (and I'm not expecting perfection.) It's not their grocery money so 90% of them don't give a shit, but to read their instacart shopper subreddit they're doing God's work and should be making $100,000 a year.

As I was making this post, R3 posted. I agree with R3's tipping policy-- I do that, too. I'd rather start on the low end and double it later for adequate service than lower the tip after the fact.

I have better luck than R5 - 90ish percent of the time I get what I ordered - but I've learned to be super clear in my instructions because you have to assume the shopper is mentally limited.

Sometimes I'll ask them for a photo of what they put in the cart if it's something expensive or something I urgently need.

Usually my temp controlled stuff is OK. More often than anything I just get shit I never ordered, because they're doing like 6 orders at once and fucked up the bags.

It isn't just the shoppers messing up the order, it's the time- window often being hours later than the app says. The last three times I ordered, that happened, and it didn't "save time" at all. Another thing that doesn't save time is having to spell out to the shopper common sense shopping tips-- like, don't buy the mushrooms of there's a bunch of water in the package and they smell like they're starting to rot. Don't buy the cantaloupe if you obviously used it to play soccer in the store. The reason you aren't finding the items in my list is because you're at Kroger, not Aldi, etc.

r4 you are right, lately they must be forcing them to shop multiple orders and service has gone downhill.

LOL!

I just said I never had issues and then the order I submitted this morning got cancelled. Jinx!

They charged me a $10+ service fee and also a delivery charge. Their prices are high too.

I read a Door Dash driver who said they won't pick up an order if the tip is small. So I figured with Instacart it might be the same way so I tip well. But maybe Instacart employees don't see the tip until after the order is completed?

I did the $99/year thing which has some savings.

Also it depends on the store. Some places charge the same as they do instore, others will do "special pricing" - I don't shop much at those stores like Albertson's and Ralphs (Kroger). I'm boycotting Kroger anyway.

I'm a full time instacart shopper, it's probably not your shoppers fault. Instacart has started to pair every order with a good tip with an order that has a bad tip. You HAVE to do the route in the order Instacart mandates, you can not edit your workflow like you can with Doordash. So I'm often shopping for 2 or 3 people, have to get through line, pack everything in my car, then do the route in the order Instacart says. They are not basing that on who has cold food and who doesn't. Also a lot of old people are too stupid to use the app and they order from a grocery store way out of town, instead of ordering from the Kroger or Albertsons two miles away they order from the one 26 miles away. I have to go to the one 26 miles away. I think what happens is it picks the location based on what it thinks the inventory is, so when the nearby store only has 12 oz bags of the ground coffee they want and not the 8oz, instacart changes it to a super far location just to make the inventory match up. They're often befuddled when I arrive and angry that I'm "late" (there's no such thing as being late, there is nothing like a schedule or mandated times on our end of the workflow. What happens is the algorithim tells the customer when it thinks it might be arriving and in their boomer mind that's the same thing as if I personally promised them that.) Sometimes they tell me things like I'm too early and I scheduled this for X time, when there's absolutely no such thing as scheduling an order through instacart. Something that the app says is constantly misleading boomers into thinking they have picked a time out. Instacart employees see the total tip before they take an order. So it's 1 order I know your whole tip. If it's more than 1 order I don't know who tipped what, but 90% of the time one is a bad or no tipper and the other order is carrying the whole tip.

Do you know that there was no road obstructions or traffic delays? Are you certain that the checkout process didn't take longer than usual? Are you certain that you were not later down on a multi-order route that instacart stuck your shopper with? Are you certain you didn't miss the delivery complete notification by some amount of time?

My local grocery store has their own delivery but what I liked about Instacart is you can see as they put items in the cart. The local store delivery is like flying blind.

r13 I live a few blocks from the store, traffic should not be an issue. She messaged me at 8:30 she was starting my order and I could see her putting cold stuff in the cart, then it took her until 11:30 to finish so all my stuff melted. I ordered frozen pigs in the blanket and the pork was unthawed which for safety reasons is not good.

I had knee surgery so I can't shop in person or do pickup right now but I have had it with delivery services.

This is the first time I have gone back and lowered the tip. I wasn't going to say anything but I ended up filling out a form.

R15 that does sound like serious incompetence.

I always try to be understanding and appreciative and most shoppers deserve it, but yeah, that sounds like she failed a very easy task.

R15 I'm honestly not sure if Instacart tells customers when their order is paired with multiple orders. 3 is the most I've seen, I wonder if it goes higher though. You probably just got a degenerate junkie who doesn't care about this job. Some of us are good at out jobs and there are a lot of complications that are beyond my control that can lead to the customer having a really bad experience. But it sounds like you just got a shit shopper. Even if she was doing multiple orders, it's obvious not to get cold things first. Once you're in the actual shop, there's no time limit, like if I wanted to I could just sit at the store for hours having personal time and it would take probably a dozen instances like that for me to get fired. I mean I do see the other shoppers frequently and they strike me mostly as retarded drug addicts. Jokes on them, they could make a lot of money if they were fast and efficient.

R17 in the status of my order it said my shopper was shopping multiple orders and would begin shopping soon. So they did let me know.

Old people, like me, choose a delivery time because the website makes you choose one. $2 extra for within two hours, free (I pay a yearly fee) from a choice of 2-4 hours and you get $2 off if you choose a three hour window or after 5pm or whatever.

I have pretty good luck with Instacart. No complaints. Reasonably good drivers/shoppers and I've been happy with the service.

The initially lower-tipping orders are slow to be picked up, but I've been burned by shitty shoppers who are quick to accept a high-tipping order and not do a job worthy of half as much. Like R3, I won't reduce a tip a tip for poor service (they know where I live), so instead I learned to tip 10-15% before the order and raise the tip afterward if the service was good.

I understand that dangling tips before the job is even begun is necessary for IC's business model, but it hasn't worked out well for me. I'm surprised some people use it for almost all their shopping. That said, I do use the delivery when I am visiting my parents small town out-of-state, and to have groceries sent to to elderly relatives there, and shoppers there are quick to accept orders and do a decent job.

I ordered Chipotle the other day when I was in my hometown and was prompted to leave a tip in the app before submitting my order. I skipped it because I had four different meals (family) and I wanted to see the order before I left a tip for a job they're paid a wage to do. I love Chipotle but they forget things a lot. I got to my car and made sure everything was there, and I opened the app to leave a tip AFTER receiving my order, but that wasn't an option. WTF.

I've probably done hundreds of orders in the last few years (started at pandemic time) and I have tipped well for 99 percent of them. I deleted a tip once, when the driver never showed with my order.

r19 Instacart doesn't have a scheduling system, they always prompt the shopper to begin and finish as soon as they receive the order. You're eventually penalized and potentially temporarily suspended if you take longer than 40 minutes to begin. So if you get something way earlier than you thought you would, just don't blame your driver.

R18 It's possibly not really their fault for how long it took then, but you did say they got the frozen stuff when they started? I think you're in the right if that's true.

I also like Shipt but have really only used it for Target.

But it's $10 PLUS tip. A lot.