[R102]
AS a concierge, here's what we do in this apartment building during the year:
SIgn off and check in the dozens of packages that get delivered multiple times a day by different delivery services (UPS, USPS, FEDX, Amazon, etc.) . Then keep them organized and secure in our back room, and hand them over to each tenant as they come through the lobby, or bring them up to their apartments if that's what they request.
We do the same for their laundry services as well as their food delivery services as we do for the packages.
When they themselves come home from vacation with their luggage, I go to the basement and retrieve the luggage carts, meet them in the lobby and pile their luggage on it, and then wheel the carts right to their door while they lead the way. If they're too tired to take their own luggage into their apartment, I have to do it for them (again, no tipping during the year for this).
Groceries - see above for luggage.
This is just some of the stuff we are required to do during each shift. Again, I need to point out - the majority of residents who use these services the most are the Gen Xers, Millennials, and Gen Zs - all with excellent jobs and incomes. Gay, straight, bi, trans, Caucasians and POC. Not one has enough class to slip a $5 , $10, $20 into a card and say "Merry Christmas".
Especially those in their 20s and 30s - not a generation who learned how to tip for good service / extra service. They are 'entitled' to this service. And if they're not tipping us, they are not tipping restaurant workers, bartenders, etc. - which is why that industry is suffering from staff shortages.
We are doomed.