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Cable company ordered to pay over $7 billion in damages to family of Texas grandmother murdered by employee

A cable company has been ordered to pay over $7 billion in damages to the family of 83-year-old Texas grandmother Betty Thomas who was brutally stabbed to death in her home by a Spectrum employee in 2019.

Roy James Holden, an installer for Spectrum, owned by Charter Communications, had performed work at Thomas’ home in Irving in December 2019, police said at the time.

Holden returned the next day in uniform and using the company’s van while he was off, posing as if he was on the job, and killed her, then used her cards for a shopping spree after her murder, prosecutors said.

The jury also found that after Thomas’ family filed a lawsuit, attorneys for the communications company “used a forged document to try to force the lawsuit into a closed-door arbitration where the results would have been secret and damages for the murder would have been limited to the amount of Ms. Thomas’s final bill.”

“The jury found that Charter Spectrum committed forgery beyond a reasonable doubt, conduct that constitutes a first-degree felony under Texas law,” the release stated.

Lawyers for the family further stated there was a pattern of thefts by Charter Spectrum employees against customers totaling “more than 2,500 in the preceding several years.”

Attorneys noted that even after the grisly murder, her family was hit with a bill from Spectrum that included a $58 charge for Holden’s service call and the unpaid bills eventually were sent to a collection agency.

Holden was arrested on capital murder on Dec. 13, 2019, in connection with Thomas’ death, the Irving Police Department said. He pleaded guilty to murder in April 2021 and is serving a life in prison sentence, NBC Dallas Fort-Worth reported.

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by Anonymousreply 26August 1, 2022 11:03 PM

Gives new meaning to "cut the cord."

by Anonymousreply 1August 1, 2022 12:47 PM

How much would the jury have ordered if grandma was Black or brown?

by Anonymousreply 2August 1, 2022 12:47 PM

Well guys, I must confess that any time a service man of any kind comes onto my property (even outside), I make sure I'm wearing something with front pockets and put my (smallish) handgun (.380) in the right-hand pocket. Yes, I know it's said that I'll be more likely to get killed with my own gun, yada yada yada, but still... You can only do what you can do.

by Anonymousreply 3August 1, 2022 12:53 PM

A representative of Spectrum added, "We still want our $58 "

by Anonymousreply 4August 1, 2022 12:53 PM

[quote] Yes, I know it's said that I'll be more likely to get killed with my own gun, yada yada yada, but still... You can only do what you can do.

Yup 14 - 17 times more likely to use the gun on yourself or friends and family than an intruder.

by Anonymousreply 5August 1, 2022 1:15 PM

[quote]I make sure I'm wearing something with front pockets and put my (smallish) handgun (.380) in the right-hand pocket.

I, too, make sure I’m wearing something with front pockets and put my hand in my right-hand pocket to fondle something (smallish).

by Anonymousreply 6August 1, 2022 1:24 PM

Irrational verdict that will either be set aside on review or greatly reduced.

by Anonymousreply 7August 1, 2022 1:28 PM

[quote]Well guys, I must confess that any time a service man of any kind comes onto my property (even outside), I make sure I'm wearing something with front pockets and put my (smallish) handgun (.380) in the right-hand pocket.

Most women I know have a routine for when male service workers enter their home. Often it involves a combination of opening windows, unlocking all doors, and talking to a friend on the phone throughout the appointment. Some carry mace.

Devious workers are unlikely to do anything terrible while on the clock, so it's good practice to double-check door and window locks after they leave. At a former employer, we once found that a cable installer had subtly tampered with the latches on a rarely-used door. He could've easily returned that night and stolen a bunch of new electronics.

by Anonymousreply 8August 1, 2022 1:35 PM

If they get even one percent of that judgment they're probably thinking, "well, she was 83..."

by Anonymousreply 9August 1, 2022 1:48 PM

They probably completely neglected her and are now profiting off her death.

by Anonymousreply 10August 1, 2022 1:54 PM

[quote]attorneys for the communications company “used a forged document to try to force the lawsuit into a closed-door arbitration where the results would have been secret and damages for the murder would have been limited to the amount of Ms. Thomas’s final bill.

What in the fuck. Absolute scumbags.

by Anonymousreply 11August 1, 2022 2:00 PM

$7 billion is absurd.

Even their behavior after the fact in forging documents is not sufficient to merit that kind of award.

The punitive damages should be high given all their failures. They do need to be punished severely for both their screening failures and the forgery. But, this is ~$100mm, not $7b.

by Anonymousreply 12August 1, 2022 3:19 PM

[quote]" Attorneys for the communications company “used a forged document to try to force the lawsuit into a closed-door arbitration where the results would have been secret and damages for the murder would have been limited to the amount of Ms. Thomas’s final bill."

This was likely a big reason for the huge amount.

by Anonymousreply 13August 1, 2022 3:24 PM

They should bankrupt the skeevy company. Fuck then for hiring losers who cased out homes while on the clock. Imagine what kind of person could be so cold blooded to murder a little frail old lady.

by Anonymousreply 14August 1, 2022 3:30 PM

I have Spectrum, awful cable/internet company. Sometimes my internet speed is about what dial-up used to be 😠

by Anonymousreply 15August 1, 2022 3:35 PM

The CEO should have been executed as well, but this is an okay outcome.

by Anonymousreply 16August 1, 2022 3:41 PM

And how will this affect my cable bill?

by Anonymousreply 17August 1, 2022 3:45 PM

^ Badly, you don't they're going to pay the judgement out of company funds or executive bonuses, do you?

by Anonymousreply 18August 1, 2022 3:49 PM

[quote] Attorneys noted that even after the grisly murder, her family was hit with a bill from Spectrum that included a $58 charge for Holden’s service call and the unpaid bills eventually were sent to a collection agency.

[bold] ...a bill from Spectrum that included a $58 charge for Holden’s service call

WTF???

No wonder the judgement was so high.

by Anonymousreply 19August 1, 2022 4:18 PM

I wonder if whoever forged the documents in R13's postcan be held criminally liable, or whoever ordered the forging.

by Anonymousreply 20August 1, 2022 4:22 PM

[quote] pay the judgement

Oh, dear!

by Anonymousreply 21August 1, 2022 4:32 PM

[quote]I have Spectrum, awful cable/internet company. Sometimes my internet speed is about what dial-up used to be

It's amazing how much worse Spectrum is than Time Warner even though it's literally all the same infrastructure and people. And, Time Warner was awful.

I can't wait until 5G becomes low enough cost to replace Spectrum. The second I can get an unlimited data plan and download speeds of at least 100 Mpbs with 5G, I'm out of there. Right now, I can't find a mobile hotspot plan that gives more than 100 GB which isn't nearly enough for one month.

by Anonymousreply 22August 1, 2022 5:35 PM

Had Spectrum because it was the only cable supported by my apartment building. It was slow with constant problems that needed repairmen to come in and fix.

Then I moved to a building with Verizon Fios. Much faster and not a single problem in 5 years

by Anonymousreply 23August 1, 2022 10:53 PM

^ and you haven't gotten murdered yet

by Anonymousreply 24August 1, 2022 10:54 PM

Yet.

by Anonymousreply 25August 1, 2022 10:59 PM

That new series of Spectrum commercials with that irritating guy are going to push me to murder.

by Anonymousreply 26August 1, 2022 11:03 PM
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