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Spectrum made me install a new modem & router combo and the wifi is incredibly slow

My old one was fast. What gives? Can’t even stream videos without them being super low quality. Everything is so slow. Fuck!

I wish I could keep the old one, but Spectrum said they will interrupt my service if I did.

by Anonymousreply 6October 4, 2021 11:29 PM

What speed does your plan call for?

by Anonymousreply 1October 4, 2021 6:26 PM

R1

It’s supposed to be “ultimate 100”, but I’m getting less than 1 mbps download speed. So something is very wrong.

by Anonymousreply 2October 4, 2021 6:46 PM

How can they MAKE you change your modem and router? I have Cablevision aka Optimum (Altice). I have their old modem and my new router. They wanted me to change to their router, better yet new Altice crap, and I said NO. Everything works great.

by Anonymousreply 3October 4, 2021 7:03 PM

Have you complained to customer service? I have a different provider and when my speed was much slower than my plan called for, the rep had me run a speed test while I was on the phone with him. When the results were much lower than they should have been, he agreed to send me a new modem (which worked as it should).

by Anonymousreply 4October 4, 2021 7:05 PM

A few possibilities: * The new modem hasn't been set to give you the right tier of service (they can check it remotely, reset it) * Your computer's internet settings are set manually and need to be put back to automatic (e.g. bad DNS settings using the wrong servers) * Try test-ipv6.com and ipv6-test.com to make sure nothing is wrong there

by Anonymousreply 5October 4, 2021 7:07 PM

Just buy your own so you don't have to pay a monthly rental charge.

by Anonymousreply 6October 4, 2021 11:29 PM
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