How do I contact customer service?
I'm being charged for DL but I didn't resubscribe.
by Anonymous | reply 30 | February 19, 2020 12:22 AM |
Customer service? BWAhahahaha!
by Anonymous | reply 1 | February 18, 2020 10:02 PM |
I'm being charged and I still see ads and can't cancel (the page where you'd cancelled is just the normal "subscribe now" page).
by Anonymous | reply 2 | February 18, 2020 10:03 PM |
Call your bank and dispute the charge. No one will respond to you via DL.
by Anonymous | reply 3 | February 18, 2020 10:05 PM |
Thanks r3.
by Anonymous | reply 4 | February 18, 2020 10:12 PM |
Click the Help icon. I've asked questions before that way, and every single time the question has been answered within 24 hours.
by Anonymous | reply 5 | February 18, 2020 10:16 PM |
Mean, r5.
by Anonymous | reply 6 | February 18, 2020 10:22 PM |
Why is that mean? It works.
by Anonymous | reply 7 | February 18, 2020 10:23 PM |
There's no help link, r7.
by Anonymous | reply 8 | February 18, 2020 10:24 PM |
In the upper right next to the bell there is a little "i." In Chrome next to it is the word Help. What browser/device are you using?
by Anonymous | reply 9 | February 18, 2020 10:25 PM |
Ah sorry r9. I'm on a mobile browser. Will get on my laptop. Thanks and my apologies.
by Anonymous | reply 10 | February 18, 2020 10:27 PM |
This is why I use a gift card for subscriptions. They expire.
by Anonymous | reply 11 | February 18, 2020 10:28 PM |
No problem. I checked by mobile browser just now and you're right-- there is no way to contact help via the mobile site. Good luck, they have always been very responsive to my questions about my account and whatnot.
by Anonymous | reply 12 | February 18, 2020 10:28 PM |
Call your credit card provider, and tell them that the DL charges are fraudulent, as the gay Datalounge site isn't delivering on its promise of bitchiness. (Even though the nude photos and porn clips were pretty good....)
by Anonymous | reply 13 | February 18, 2020 10:33 PM |
R12, there doesn't seem to be a way to contact anyone through the Help menu anymore. I'll trying emailing the webmaster.
by Anonymous | reply 14 | February 18, 2020 10:40 PM |
You're fucked OP.
by Anonymous | reply 15 | February 18, 2020 10:54 PM |
"Thank you for calling DLs customer service, my name is Steve. How may I help you, cunt?"
by Anonymous | reply 16 | February 18, 2020 10:58 PM |
Good god.
Hit "Account"
Hit "Subscription Status"
Click: "Click Here to cancel your subscription at end of current period."
You most likely did not complete the cancellation. Do it again.
by Anonymous | reply 17 | February 18, 2020 11:04 PM |
"Thank you for calling the DLs customer service. All our operators are busy sucking cock right now. Please leave your name and phone number and we'll contact you as soon as possible. "
by Anonymous | reply 18 | February 18, 2020 11:05 PM |
You can cancel anytime you like, but you can never leave OP.
by Anonymous | reply 19 | February 18, 2020 11:06 PM |
R17, that's the thing: I don't have that option -- it's just the "The buck starts here"/subscribe now page. There's no subscription recognized in relation to my account. I emailed the webmaster. It's so weird.
by Anonymous | reply 20 | February 18, 2020 11:07 PM |
The direct customer service number is 1-800-EAT-SHIT
by Anonymous | reply 21 | February 18, 2020 11:10 PM |
Are you LOGGED IN?
Your account page would show when the last time your subscription renewed, etc.
You're not logged in.
by Anonymous | reply 22 | February 18, 2020 11:12 PM |
I'm logged in. I'm sure there'll be an explanation from customer service.
by Anonymous | reply 23 | February 18, 2020 11:25 PM |
R23 You are naive in the extreme.
by Anonymous | reply 24 | February 18, 2020 11:26 PM |
“Customer service” doesn’t give a shit about you. Once they have your banking information they will continue to charge you annually. I had to change my debit card account number in order to quit being charged.
by Anonymous | reply 25 | February 18, 2020 11:42 PM |
There is no escape OP.
by Anonymous | reply 26 | February 18, 2020 11:55 PM |
I actually had a similar issue a few months ago. Contacted the webmaster and everything was rectified within minutes of sending the first email. So they are pretty good in my experience.
by Anonymous | reply 27 | February 19, 2020 12:16 AM |
Contact Information If you have any questions or notices of violations to these terms and conditions, or perhaps you are just feeling lonely, please contact us at webmaster@datalounge.com or via post at The DataLounge, c/o Mediapolis, inc., 511 6th Ave., #339, New York, NY 10011
by Anonymous | reply 28 | February 19, 2020 12:17 AM |
Murial, stealthily hid her contact info in the Privacy/Terms notification at the bottom right in the black border. THAT CUNT! NOW, OP, GO GET YOUR GODDAMN $1.50!!!!
by Anonymous | reply 29 | February 19, 2020 12:21 AM |
Go to Mediapolis, Inc., 511 6th Ave., #339, New York, NY 10011 and stand in the queue.
by Anonymous | reply 30 | February 19, 2020 12:22 AM |