Chick-Fil-A is America's favorite fast-food chain
When it comes to their favorite fast-food chain, consumers keep clucking about Chick-fil-A, a new survey finds.
The chicken-sandwich chain maintained its lead to emerge as the favorite chain by a comfortable margin over second-place Panera Bread, finds the American Customer Satisfaction Index's Restaurant Report 2018.
Texas Roadhouse outpolled Cracker Barrel and LongHorn Steakhouse, both in a second-place tie, among full-service restaurants. And Pizza Hut and Papa John's came up even among pizza chains.
This year, the survey is based on interviews with 22,500 customers who are asked about quality of products, services and satisfaction with more than 380 companies in 46 industries and 10 economic sectors, ACSI says.
Measured on a scale from zero to 100 points, with 100 being the best, both categories scored restaurants on food accuracy; waitstaff behavior; food quality; beverage quality; restaurant cleanliness and layout; food variety; beverage variety; and website satisfaction.
Chick-fil-A was ranked 87 for the third year in a row. After Panera Bread at 81 came Subway at 80 and Arby's at 79.
by Anonymous | reply 74 | February 15, 2020 2:40 AM
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'muikkka loves gay bashers
by Anonymous | reply 1 | July 6, 2018 11:55 PM
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Fuck you, OP, you shilling cuntfrau.
by Anonymous | reply 2 | July 7, 2018 12:01 AM
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Subway on any list other than smelling like ass is a joke.
by Anonymous | reply 3 | July 7, 2018 12:03 AM
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Ah, the quarterly CFA shill thread. Comfortable as an old pair of slippers.
by Anonymous | reply 4 | July 7, 2018 12:04 AM
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More like, comfortable as stepping in a puddle white trash frau menstrual blood.
by Anonymous | reply 5 | July 7, 2018 12:09 AM
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People seem to love it, but it has the same MSG-savoriness as all of the other fast food chicken.
Offsite Linkby Anonymous | reply 6 | July 7, 2018 12:09 AM
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Homophobes from top to bottom.
Offsite Linkby Anonymous | reply 7 | July 7, 2018 12:13 AM
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I don’t know what MSG is, but it sure as hell must taste good.
by Anonymous | reply 9 | July 7, 2018 12:17 AM
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OP is a Trumpian fraucunt.
Offsite Linkby Anonymous | reply 10 | July 7, 2018 12:18 AM
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Apparently MSG isn’t that bad afterall.
Offsite Linkby Anonymous | reply 11 | July 7, 2018 12:19 AM
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Just think of how well they'd do without all the hate.
by Anonymous | reply 12 | July 7, 2018 12:33 AM
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I don't know about their food,but without a doubt, Chick-fil-a has the best customer service. The staff is always attentive , prompt and polite. They must have a helluva training program. They're kind of like the anti-McDonalds.
by Anonymous | reply 13 | July 7, 2018 12:39 AM
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I can't believe there chemical tasting chicken and absolutely inedible sauces are that popular. Ate there once on a free promo, never again.
by Anonymous | reply 14 | July 7, 2018 1:03 AM
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Who cares how nice they are? I'd rather eat my own shit.
by Anonymous | reply 15 | July 7, 2018 1:08 AM
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Lemme guess R13...the stores are also super clean! And I bet you've never witnessed a gay person being denied service!
by Anonymous | reply 16 | July 7, 2018 1:35 AM
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R13, you're s dumb frauphag asshole with no spine. Fuck off.
by Anonymous | reply 17 | July 7, 2018 1:39 AM
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Because you're a dumb apathetic cunt and a hypocrite. Go rub your bible in your pussy, frau.
by Anonymous | reply 19 | July 7, 2018 1:44 AM
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I still want to glitter bomb the nearest Chik-Fil-A.
by Anonymous | reply 20 | July 7, 2018 1:58 AM
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I like their grilled chicken sandwich.
by Anonymous | reply 21 | July 7, 2018 3:18 AM
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Practically any decent town has a mom and pop that is better than this crap.
by Anonymous | reply 22 | July 7, 2018 3:28 AM
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Never been, never will.
Having a favorite fast food chain is like having a favorite boil or tumor
by Anonymous | reply 23 | July 7, 2018 3:28 AM
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[QUOTE]Practically any decent town has a mom and pop that is better than this crap.
But do they have a drive thru?
by Anonymous | reply 24 | July 7, 2018 1:53 PM
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I wouldn't know,. I can get off my ass to walk. And I don't like my car smelling of grease.
by Anonymous | reply 25 | July 7, 2018 2:53 PM
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What the fuck are you even doing here, R13? What you espouse is so much ruder than anything anyone here could say to you, so fuck your "why so rude?" bullshit.
by Anonymous | reply 26 | July 7, 2018 3:15 PM
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Look at it this way, McDonald's was once on top of the world too and look how far they've fallen. Something will replace CFA at some point
by Anonymous | reply 28 | July 7, 2018 4:06 PM
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Yes, and back in the day McDonald's served real food and not things like fries with 19 ingredients.
by Anonymous | reply 29 | July 7, 2018 6:38 PM
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Of all the places OP mentioned the only place where I would eat would be Panera: there are actually a few wholesome items on the menu ..
by Anonymous | reply 30 | July 7, 2018 6:42 PM
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OP, Guess El Pollo Loco isn't national so isn't on your list?
by Anonymous | reply 31 | July 7, 2018 7:15 PM
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I love fast food and always have. Ate there once. I do NOT get the appeal, at all. Never went back and have no plans to.
by Anonymous | reply 32 | July 7, 2018 8:22 PM
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You love fast food and you hate Chick-Fil-A? What do you like then?
by Anonymous | reply 33 | July 7, 2018 9:28 PM
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Perhaps fast food chains whose CEOs don't donate millions to virulently antigay thug organizations?
by Anonymous | reply 34 | July 7, 2018 9:39 PM
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In N Out, they pay a living wage , serve real food and the employees are nice.
by Anonymous | reply 35 | July 8, 2018 12:27 AM
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Is there a drive thru, R35?
by Anonymous | reply 36 | July 8, 2018 1:55 AM
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Yes, there is a drive-through at almost all of them.
by Anonymous | reply 37 | July 8, 2018 5:43 PM
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Their white meat is amazing!
by Anonymous | reply 38 | July 8, 2018 5:48 PM
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[quote]I can't believe there chemical tasting chicken
Oh, dear!
by Anonymous | reply 39 | July 8, 2018 5:53 PM
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This is why people love Chick-fil-a.
Offsite Linkby Anonymous | reply 40 | September 2, 2018 2:57 AM
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Their food is fkin good. And the same quality at everyone you go to. Too bad these dumb cunts aren't opened on Sundays.
by Anonymous | reply 41 | September 2, 2018 3:01 AM
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I've only ate there once and I have to admit it was good for fast food. I had their chicken tenders and waffle fries. Thought the chicken tasted way better than other chains like say KFC.
Won't eat there again though, because of the anti-gay funding.
by Anonymous | reply 42 | September 2, 2018 3:06 AM
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[quote] Is there a drive thru
Being so popular there are sometimes two, but the lines move very quickly. Anyone with a CFA franchise has their own gold mine. Darn tasty sandwich.
Offsite Linkby Anonymous | reply 43 | September 2, 2018 3:17 AM
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This is the DL sweetie, we aren't middle america
by Anonymous | reply 45 | September 2, 2018 4:00 AM
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It's crap. There are plenty of places serving much better chicken.
by Anonymous | reply 46 | September 2, 2018 5:35 AM
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[quote]In N Out, they pay a living wage , serve real food and the employees are nice.
Uh-oh.
Offsite Linkby Anonymous | reply 47 | September 2, 2018 5:49 AM
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One reason is the friendly service, but another is that Americans are tired of all the Political Correctness.
by Anonymous | reply 48 | September 2, 2018 9:19 AM
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I’m not poltical about a fast food meal. What the fuck? It’s good.
by Anonymous | reply 49 | September 2, 2018 10:12 AM
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Not going to waste an FF on r49 or r48. Or OP, for that matter.
Shitty chicken sandwiches are their own reward.
by Anonymous | reply 50 | September 2, 2018 10:55 AM
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I think their food is crap, homophobes or not unless you like a pound of salt in your food. They are highly over rated.
by Anonymous | reply 51 | September 2, 2018 11:04 AM
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Dedicated Chick-fil-A fans camp out through snow for free sandwiches
Offsite Linkby Anonymous | reply 52 | November 29, 2018 1:45 PM
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Was this survey sponsored by Fat Frau's and their whipped husbands whose wives can't cook.
Chic -A-Fils food is horribly bland,the overhype amongst evangelical's is hilarious
by Anonymous | reply 53 | November 29, 2018 2:15 PM
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Wow, R52, what a bunch of stupid Rethugs.
by Anonymous | reply 54 | December 1, 2018 7:02 AM
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Lining though Op doesn't change the facts he pasted. I see they've recently opened in Buffalo and Boston and are making great in-roads in San Francisco.
Offsite Linkby Anonymous | reply 55 | December 1, 2018 8:10 AM
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Yeah, they continue to rapidly grow
by Anonymous | reply 56 | December 1, 2018 12:32 PM
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I used to think the people bumping these old threads or starting new CFA shill threads were actually employed by CFA, until I stumbled on a thread on Twitter where there were a ton of people, Republicans I'm pretty sure, who were voluntarily shilling.
They kept saying the exact same things that our shills said: the places are clean, everybody eats there, it's the best fast food restaurant ever, all of it.
It is absolutely astounding how some Americans are so devoted to brands and companies and yet give zero fucks about actual human beings. We are a sick, sick country.
by Anonymous | reply 57 | December 1, 2018 1:22 PM
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They're popping up all over LA.
by Anonymous | reply 58 | December 1, 2018 3:53 PM
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USA TODAY Fast-food chain Chick-fil-A, headquartered in College Park, Georgia, has ranked as the best fast-food chain for customer satisfaction in the country for 2018-2019, according to American Customer Satisfaction Index (ACSI).
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ACSI, a company that provides data for customer evaluations in 46 industries, says it used data from interviews with 23,468 customers chosen at random and contacted via email between June 5, 2018 and May 27, 2019. It asked about categories pertaining to customer experience that include accuracy of food order, courtesy and helpfulness of staff, food quality (taste, temperature, freshness of ingredients) and restaurant layout and cleanliness.
Chick-fil-A ranked No. 1 for the fourth year in a row, according to ACSI, this year with a score of 86 out of 100. That’s one point lower than its score last year.
Panera Bread ranked No. 3 with a score of 81; Arby’s, Chipotle, Papa John’s and Pizza Hut all tied for No. 4 with a score of 80.
McDonald’s came in last on the list with a score of 69.
by Anonymous | reply 59 | July 5, 2019 5:19 PM
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Do you see how right-wingers just MAKE UP SHIT?
Slander, libel and fabrication is all they have.
by Anonymous | reply 60 | July 5, 2019 5:29 PM
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.@ChickfilA trounces @innoutburger as America's favorite fast-food in survey:
Offsite Linkby Anonymous | reply 61 | August 2, 2019 1:09 AM
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Market Force surveyed more than 7,500 consumers to create a snapshot of America's fast-food preferences with its 2019 Fast Food Market Research Report, released Friday. Chick-fil-A scored a 79 percent Composite Loyalty Index, while In-N-Out scored 73 percent.
The survey showed Chick-fil-A also bested competitors in the areas of customer service, curb appeal and speed of service.
Chick-fil-A is on track to generate more than $10.4 billion in sales, Fox Business reported. An impressive feat, considering the chain is closed on Sundays and has drawn criticism in recent years for CEO Dan Cathy's stance on LGBT rights.
In-N-Out lost the overall favorite title and fell to third -- placing behind chicken finger chain Raising Canes. However, it remained first place in the burger category. It also managed to best Chick-fil-A in value for money spent.
In other categories, customers named Jersey Mike's as their favorite sandwich chain, Chipotle the best Mexican chain, Blaze Pizza the top pizza chain and Krispy Kreme as the best in the coffee and bakery.
McDonald's and Burger King rounded out the list at the bottom, with 28 percent and 33 percent Composite Loyalty Index scores, respectively.
by Anonymous | reply 62 | August 2, 2019 1:11 AM
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When I see a Fuck-filet I am filled with rage.
by Anonymous | reply 63 | August 2, 2019 1:16 AM
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They just opened one in my Upper East Side neighborhood. Since it opened (a week ago?) I have never passed it when it didn’t have a line to the door.
Since I got a coupon for a free sandwich, I did try one - because I would never give them a penny. It SUCKED. A measly tiny piece of meat and two pickles on a bun. Fuck that.
I figure it’ll be like the Krispy Kreme that opened here. A flurry of customers to check out the novelty and then it faded away. It’s no Ranch 1, that’s for sure.
by Anonymous | reply 64 | August 2, 2019 1:34 AM
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Most popular restaurant in each state
Offsite Linkby Anonymous | reply 65 | September 8, 2019 3:34 AM
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Yay, an old thread about CFA, how exciting
by Anonymous | reply 66 | September 8, 2019 3:47 AM
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A few Kansas University faculty members are not fans of allowing Chick-fil-A to be served on campus because they believe the chain violates "safety and inclusion".
The faculty council, filled with "extreme frustration," wants America's favorite restaurant removed from campus for being a "bastion of bigotry" after KU administrators relocated a Chick-fil-A from a basement to "prime real estate" on campus to the Memorial Union. But worse yet, to the council, is the "Chick-fil-A Coin Toss" at the start of the Jayhawks' football home games.
𝑻𝒉𝒆 𝑺𝒆𝒙𝒖𝒂𝒍𝒊𝒕𝒚 & 𝑮𝒆𝒏𝒅𝒆𝒓 𝑫𝒊𝒗𝒆𝒓𝒔𝒊𝒕𝒚 𝑭𝒂𝒄𝒖𝒍𝒕𝒚 𝒂𝒏𝒅 𝑺𝒕𝒂𝒇𝒇 𝑪𝒐𝒖𝒏𝒄𝒊𝒍 wrote in a two-page letter, accusing university leaders of being "more concerned about money and corporate sponsorship than the physical, emotional, and mental well being of marginalized and LGBTQ people."
Katie Batza, an associate professor of women and gender studies, told the Kansas City Star that hundreds "will boycott or protest" but lamented that the request was "falling on deaf ears."
Offsite Linkby Anonymous | reply 67 | September 8, 2019 3:50 AM
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Everyone ought to add two Ss on all their signage overnight. Chick Fil-Ass has a nice ring to it. So sick of "Christian Chicken". Gay people, please stop giving them money.
by Anonymous | reply 68 | September 8, 2019 3:55 AM
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Never been to Xtian Chick-filay or associated with any of the hateful people who eat there.
by Anonymous | reply 69 | September 9, 2019 6:10 AM
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If only most of America did the same.
by Anonymous | reply 70 | September 9, 2019 11:51 AM
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Why do you post this here, OP? You know Chick-Fil-A is a homophobic, rightwing outfit, so you know you'll get a lot of shit here on a gay site.
Put another way, why are you an asshole?
by Anonymous | reply 72 | February 14, 2020 6:24 PM
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And why are you responding to a two-year-old thread?
by Anonymous | reply 73 | February 15, 2020 12:21 AM
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