Two of my doctors are part of medical group, so I have to see them in this one center.
Most of the black female medical assistants who work there are dripping with attitude, they are always super friendly to other black people, young or old, but when it comes to whites, Indians, Asians or Hispanics, they all assume we have attitudes and they are on the defensive.
Because of a water emergency in my apartment, a bathtub back up, which I didn't want to risk causing a flood while I was out, I was 15 minutes late because I was waiting for the Super to unclog the drain. The bathrooms have conjoined bathroom pipes so he also had to unclog my elderly neighbor's bathtub too.
I did call to tell my doctor's assistant I would be late because of this, I even said it might be 30 minutes, so I technically got there close to my appointment time!
I live near the medical center, so I always walk there. I was exactly 15 minutes late, Of course, I always wait up to an hour or more to see any doctor there.
After I checked in, then waited about 30 minutes, I went to the medical assistant's area to ask her how much longer I'd be waiting because there was no one in the waiting room but me. The assistant is a 30+ black woman, she never smiles, well not to non-blacks and she is always sour.
She did not turn her back to respond, she very angrily told me, "YOU were late! YOU have to wait, there are FIVE people ahead of you."
I told her, I didn't hear her, she finally turned around. I said, "Five patients? That's impossible, especially as I was 15 minutes late, there were and are no patients in the waiting room...so exactly how does that work...five people who are coming in AFTER me are going to see the doctor BEFORE me? In 30 minutes no one has come in."
I knew she was playing some bizarre passive aggressive nonsense with me. She was going to take patients who came in later than me, before me?!
This woman has always been nasty to every person who was not black, every non-black patient who comes to see this particular doctor is treated with utter disgust, she's even rude to the non-black elderly patients. Every non-black patient is treated as if they have leprosy.
I told her, I was going to see the Administrator, because the scheduling made absolutely no sense to me. Her eyes suddenly widened, she was speechless and she looked scared. Now I know what to say when she pulls this shit again. Within a few minutes, I was in my doctor's office.
I've also dealt with the Administrator, who happens to be a black man, when I was given a runaround re getting an EKG, I took the morning off, yet was told by two assistants, "No assistant is available to do the test. Come back after 2PM"
I nicely explained that I took off the morning just to get the EKG, that I called beforehand, I didn't just walk in. I was told, "Come in any time before noon." I explained I was expected back at work before 2PM, so it was impossible that I stay much longer.
Meanwhile, the assistants were all talking on their phones (they sounded like private calls) and were also yapping away with other assistants. What a joke.
I walked over to the Administrators office, I was in a room getting my EKG with 5 minutes. It's all about the lack of supervision, these assistants apparently don't have Supervisors, the doctors are their bosses, so there's a lot of slacking off and rudeness which goes constantly unchecked.
These medical workers are unionized, they make pretty decent salaries with great benefits, so I always have to wonder, "Why the rotten attitude. They are not making minimum wage." They don't even do that much, They take your weight, blood pressure and pulse. I honestly don't know what else they do, answer the phones? They're not nurses.
One time a male medical assistant, who has since retired, was yelling at a patient, "I can talk to you in whatever way I want, I'm protected by my union!"
Oh yes, I get to to pay for this wonderful 'service'!!