The other night, I was having dinner with some friends in a fairly decent restaurant and was at the very peak of my form as a wit and raconteur. But just as, with infinite and exquisite tantalizations, I was approaching my punch line, the most incredible thing happened. A waiter appeared from nowhere, leaned right over my shoulder and into the middle of the conversation, seized my knife and fork, and started to cut up my food for me. Not content with this bizarre behavior, and without so much as a by-your-leave, he proceeded to distribute pieces of my entree onto the plates of the other diners. No, he didn't, actually. What he did instead was to interrupt the feast of reason and flow of soul that was our chat, lean across me, pick up the bottle of wine that was in the middle of the table, and pour it into everyone's glass. And what I want to know is this: How did such a barbaric custom get itself established, and why on earth do we put up with it? There are two main ways in which a restaurant can inflict bad service on a customer. The first is to keep you hanging about and make it hard to catch the eye of the staff. ("Why are they called waiters?" inquired my son when he was about 5. "It's we who are doing all the waiting.") The second way is to be too intrusive, with overlong recitations of the "specials" and too many oversolicitous inquiries. A cartoon in TheNew Yorker once showed a couple getting ready for bed, with the husband taking a call and keeping his hand over the receiver. "It's the maitre d' from the place we had dinner. He wants to know if everything is still all right." The vile practice of butting in and pouring wine without being asked is the very height of the second kind of bad manners. Not only is it a breathtaking act of rudeness in itself, but it conveys a none-too-subtle and mercenary message: Hurry up and order another bottle. Indeed, so dulled have we become to the shame and disgrace of all this that I have actually seen waiters, having broken into the private conversation and emptied the flagon, ask insolently whether they should now bring another one. Again, imagine this same tactic being applied to the food. Not everybody likes wine as much as I do. Many females, for example, confine themselves to one glass per meal or even half a glass. It pains me to see good wine being sloshed into the glasses of those who have not asked for it and may not want it and then be left standing there barely tasted when the dinner is over. Mr. Coleman, it was said, made his fortune not from the mustard that was consumed but from the mustard that was left on the plate. Restaurants ought not to inflict waste and extravagance on their patrons for the sake of padding out the bill. This, too, is a very extreme form of rudeness. (rant continued)
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