I live in a rural area and my Verizon land line service is horrible. My phone has been out of commissions four times in the last four months. For the current outage, my phone has been out over a week and Verizon is not honoring the appointment for today (they say they'll be here on Monday - maybe). Strangely enough, none of my neighbors are plagued by these problems so it's not related to phone lines (which are admittedly old).
Any ideas of what recourse I can take against them? I'd cancel my service all together, but my cell service is spotty (and also Verizon - yeah!) and out here in the boondocks I don't have a lot of options. I've demanded that my account be credited (but according them, that takes 2-3 billing cycles) and I've reported them to the FCC, but I don't hold high hopes for that solution either. Any idea? I'm frustrated as hell
I have Verizon for my cell and it has been awful lately. I am thinking about cancelling, has anyone tried Credo?
You might ask around & find out if anyone knows who the local repair guy is. I lived in a small town awhile back & found that calling the repairman on his own phone got great results.
FCC is useless. File a complaint with your state's consumer protection office (usually part of the state attorney general's office; some states delegate the function to county level).
Obviously you have Internet, OP; just switch to a VoIP phone service.
I had a landline service from Verizon. Water had got somewhere in the line, and I had trouble for months.
I had three lines, and two out of the three would work.
Anyway, I was under so much stress at the time, that I didn't bother complaining most of the time.
Eventually, the water spread to the neighbors' line, and they had to dig up the lines to fix them.
Anyway, Verizon sucks, even their cell service, in which they stole money from me, by overcharging me for months.
Good luck with them. They are the worst, and I got internet with them, due to the FIOS monopoly they have.